dormakaba Wi-Q Gateway Site Survey

dormakaba Wi-Q Gateway Site Survey

1.0 Introduction

The Wi-Q gateway has a built-in survey mode feature that allows you to conduct an on-site survey of the wireless communication between Gateways and the Wi-Q controllers without requiring third-party software. It is important to perform the site scan because the transmit range can be affected by building construction and interference from other 2.4GHz Wi-Fi devices. The site scan helps you to establish the best location to install the Gateway and the Gateway antenna for optimal communications with the controllers. It helps you to determine which antenna type to use and which channels to select for the Wi-Q Gateway and controllers and can be also useful for troubleshooting existing installations.

2.0 Before You Begin

Before you begin the site survey it is highly recommended that a site plan is used that includes the dimensions of the building, location of doors and other access points and the location of potential signal obstructions. It is also essential that you have a record of the MAC address of each device and the location that it will be physically installed. The MAC address will allow you to easily identify the device on the network.

  1. You should also consider using a spectrum analysis tool to identify the best open channels for the network.


3.0 Assigning Channels to the Devices

The 2.4GHz ISM band is a very heavily used frequency band. For this reason it is important that each segment of the site is managed effectively to minimise interference and frequency overlap between devices. The installer must therefore know the positions and channels of all the Wi-Q 2.4GHz devices in the segment. Dormakaba recommends using channels 15, 20 or 25 for Wi-Q configurations - but these channels are, of course, not guaranteed to be interference free.


3.0 Performing the Site Scan

  1. Power-on the Wi-Q Gateway and wait for the boot process to complete (the LED will be steady red).
  2. Press and immediately release the Wi-Fi toggle button, (located on the side of the Wi-Q Gateway) - this will activate the Gateway as an access point. It will remain active as an access point until the button is pressed again or until 30 minutes has elapsed after the last Wi-Fi client disconnects.
  3. You MUST wait for the device to finish its boot-up (it will then be displaying a red LED).
  4. Connect a smart device (such as a smart phone) to the Gateway access point (the SSID will be similar to 'Wi-Q-123x456'). Note: The SSID is also printed on the underside of the device.
  5. Open a web browser on the smart device and in the address field, enter the device's default, static IP address (also printed on the underside of the device).
  6. Login to the Wi-Q gateway using the default username (admin) and the default password (password).

    Note: The default username and password will only work if the gateway has been factory reset or a deep-reset Wi-Q gateway if the 

  7. The first time log in to a factory reset Gateway, you will be required to change the password.
  8. Once you have logged back in, click on the SURVEY MODE button.



  9. Click on the STANDALONE SURVEY button.
  10. Once you have enabled standalone survey mode you will be logged out of the user interface. You must then log back into the Gateway and return to the survey screen to perform the survey operations.
  11. The current Sign on key field will fill with a 6-digit ID (806608) - This code allows you to assign a demo reader to the Wi-Q Gateway.
  12. If you are using reader with an integrated keypad, enter the following: 5,6,7,8, # - immediately followed by the 6 digits displayed as the Sign-on key (806608), followed by # key.
  13. The LEDs on the reader will alternate red, green and blue. If the sign-on to the Wi-Q Gateway is a success, there will be 3 green LEDs  accompanied by 3 tones that increase in pitch. If the Gateway sign-on is unsuccessful, there will be 3 red LEDs with 3 tones that decrease in pitch.
  14. If performing the survey on readers without a keypad, first position them at the doors to be surveyed. If the battery wires are disconnected, connect them. If the wires are already connected, disconnected them, wait 10 seconds and re-connect them. A tone indicates that the reader is communicating with the Wi-Q Gateway.
  15. Back at the Wi-Q web page, click on the START LOG button. The web page will start to display the Gateway's packet ratio, the reader packet ratio and the signal strength at the Gateway and at the reader.
  16. The site survey will allow you to verify if the packet ratio and signal strength readings are adequate for the reader's physical on-site location.

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