EG ONE/ONE+ Important Installation Guidelines (Obsolete)

EG ONE/ONE+ Important Installation Guidelines (Obsolete)

To avoid any potential setup issues, Keri strongly recommends the following checks (prior to setup):

  • Ensure 'Smart Switch' is off (Samsung Android devices) - it can be switched back on once setup is complete.
  • Ensure mobile data 3G/4G is off (all Android devices) - it can be switched back on once setup is complete.
  • When connecting to the unit via Wi-Fi, ensure the Wi-Fi antenna is connected.
  • Ensure you have the Entraguard unit's ID (found on the back of the unit beneath the QR code) - this will help you to identify the unit when you need to connect to it.
  • Check you will be adding the Entraguard unit to a 2.4GHz Wi-Fi network.

    The Entraguard ONE/ONE+ is NOT compatible with 5GHz Wi-Fi networks.

  • If you have a Wi-Fi network environment that consists of multiple access points (using the same SSID and passwords), you may experience intermittent connection issues. You can confirm this by testing a connection to the unit via 3G/4G.

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