1.0 Introduction
If you lose the secure key for an Entraguard controller you can obtain a replacement. When requesting a replacement key you should have the key code and the associated reference number (e-mailed to you when you registered the key). If you don't have these two codes then you will need to answer some security questions.
Note:
One key set includes 2 x replacement keys.
2.0 Request a Replacement Secure Key
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Scroll down the homepage, then click on the Keri Systems tile.
- Enter the key code.
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Enter the associated key reference number.
Note: To order, you must know the key code (stamped on the key) and the key reference number from the original order
. If you do not know the key code and/or reference number, click the "I DON'T KNOW" button. You'll then be prompted to enter additional information to authenticate.
- Click the ADD TO CART button.

- If the two codes match then you will see the order screen where you can fill out your personal and payment details.
Orders within the USA will ship within 2-3 working days. International orders are sent via UPS.