Note: When performing a database backup you will be making a copy of the database stored on the controller. If you have recently enrolled new cardholders using the controller enrollment button you will need to re-open the full cardholder list (this will synchronize the data in the app with the database on the controller). Failure to do this will results in the newly enrolled cards NOT being included in the backup.
The following steps explain how to perform a full backup of the database.