Standard Versus Legacy Entraguard Controllers

Doors32 Database Submission

1. Prepare the Doors32 installation for backup.
   
2. Submit the Doors32 backup folder and host PC datafile.
   

Prepare for Backup

1. Ensure the software revision of the existing Doors32 installation is at v5.20 or higher. If you are not at the minimum revision or greater, you must update your Doors32 installation to the current revision.
   
2. Ensure your controllers meet minimum firmware requirements:
   
   - Keri strongly recommends the firmware on your PXL-500 controllers be at revision v8.4.49 or greater. This is the minimum firmware revision that supports the current Daylight Savings Time dates as set by the U.S. government. It is also the minimum firmware revision that has complete support for anti-passback (note that anti-passback is not yet supported by Doors.NET software). Keri suggests you upgrade to the most recent firmware revision available (currently v8.6.09) for best operation.
   
   - Entraguard Platinum units must be at v9.1.09 or greater. This firmware revision implements changes that increase the stability of Smart and Total Updates.
   
   - Entraguard Titanium and Silver must be at v7.6.09 or greater. This firmware revision implements changes that increase the stability of Smart and Total Updates.
   
   
3. Perform a full-update to ensure the information within all controllers is completely up to date, is synchronized with the Doors32 database, and all events are cleared from the PXL controller buffers.
   

Submit the Doors32 Subfolder

1. Copy and submit the entire “C:\Kerisys\Doors32_vN.NN” sub-folder set. The specific database “Db/Files” and “Db/Badge” folders are not sufficient to ensure a proper database conversion. Keri needs the entire folder tree from C:\Kerisys\Doors32_vN.NN on down. Submit this folder set using the “Upload File” link provided on the Keri Systems’ website: - http://www.kerisys.com/pages/tech/
   
2. You must provide the exact version number of Doors.NET that you will be installing and licensing (typically the current release version). This is critical since Keri is continually making improvements to both Doors.NET and to the database conversion programs. To ensure compatibility between the converted Doors.NET SQL Server database files and your actual, installed Doors.NET system, Keri needs to know the exact version of Doors.NET you will be installing and licensing. Typically, you can include a text file with your Doors32 database submittal including this information.
   
3.  As much as possible, ensure no changes are made on the existing Doors32 database during the conversion time period. If you change anything in your Doors32 system after submitting your database for conversion, you will have to manually recreate all of those changes in your converted Doors.NET system.
   

Install the Doors.NET Software

1. Installation via DVD is the quickest and easiest way to perform an installation. Insert the DVD and the Auto-Run program begins.
   
2. Click “Install Software” to begin the installation.
   
3. Once started, the installer performs a quick file verification and configures the file set for the installation.
   
4. The welcome window then appears displaying the software title, version, and the detected Windows operating system. If your PC does not have an accepted operating system the installer displays a disqualification window and exits the program.
   
5. Next is the license agreement. Keri recommends you read through the agreement in its entirety, then enter a tick in the confirmation box to accept the terms. Click the Next button.
   
6. Enter the user registration information and organization information.
   
7. The hardware selection page is next. Select “Keri PXL and/or Entraguard Controllers.”
   
8. Then comes the Installation Type selection page. - Default option will install the Application Server, the PXL Gateway, and an Administrative client. - Second option is a Basic Install and will only install the client. - Third option will install the client with the PXL Gateway. - Fourth option, Custom Install, will allow custom installation where you select exactly what components you wish to include. Choose the “Custom Install” and click Next.
   
9. The minimum selections you will need to make for the custom installation are: the Administrative Client plus the Application Server, Gateway PXL Series, and the Archive Services. If you will be adding IP cameras for recorded video then also select “Video Client” and “Gateway Video.” Click Next when you have made your selections.
   
10. The review page is next. Review this list carefully as it explicitly states what will and will not be included in the installation. The items to be installed will be listed on the left in green, the items that will NOT be installed will be listed on the right in red. If the information shown is not correct, click Back and review the installation selections.
    
11. If all is correct check the confirmation box and click Next.
    
12. Now the Destination Folder page is displayed. This is the default folder into which the Doors.NET software and other supporting files will be installed. Most systems will use this default directory: C\Keri\DoorsNET. Keri recommends using this default folder for your installation. This page will also display the required Hard Disk space and the disk space available.
    
13. Now comes the Shortcuts page. Select the types of program shortcuts to be installed on the host PC.
    
14. The final installation screen will list an SQL Server if it is detected on the PC. You will be presented with three options: - Install the database in this computer – this is the default option. - Scan the Network for an existing SQL Server – this option requires the network folder always be available for the PC/Doors.NET program. - Install the Application Server only – this will require a manual installation of the database using the InstallDHSDB program which is also installed into the C:\Keri\DoorsNET on a default installation.
    
15.  Click Next once more when you are ready to proceed with the installation.
    
16. A progress bar keeps you informed of the status of the installation. There are several steps involved where there may be a delay of several minutes. Please be patient during the installation.
    
17. Once the installation process has been completed you are prompted to run the License Manager.
    

Activating Your Doors.NET License

1. With a check mark placed against “Run License Manager now,” click on the Finish button. The installation window closes and the License Manager window opens. The Doors.NET License Manager can also be opened by clicking Start > All Programs > Doors .NET > License Manager.
   
2. There is a Doors.NET software license key on the DVD case. You may also retrieve a license key either via e-mail or over the phone.
   
3. Type your license key into the license key fields.
   
4. Click the “Activate” button. If the PC has unrestricted access to the Internet then you will see a notification window appear stating “Thank You For Registering.” Click Okay to continue. If the License Manager cannot connect to Keri's Licensing Server, then you will either need to: overcome the Internet connection issue or perform activation via e-mail.
   
5. Once activation is successful, restart the Application Server.
   
6. With the Application Server highlighted on the left hand side of the License Manager, click on the License tab. Under “Capacities,” verify the “PXL controllers (Legacy)” count is set to the number of legacy PXL or Entraguard controllers used in your Doors32 system.
   
7. Scroll down until you can see the “Supported Hardware” section. - For PXL controllers, verify “Keri Systems - PXL 500” is set to True. - For Entraguard controllers, verify “Keri Systems - EntraGuard” is set to True. 
   
8. Close the License Manager. You are now prompted to run the Gateway Wizard. Ignore this step at this time as much of the information needed by the Gateway Wizard will be included in the converted database.
   

Installing the Converted Doors.NET Database

Retrieve the Converted Database Files

Remove the Default Doors.NET Database

1. Stop all Doors.NET related Windows services. Open the Services window by clicking on Start > Administrative Tools > Services. Scroll down the list of service names. Right-click on any service name beginning with Doors .NET and select Stop.
   
2. Open the SQL Server Management Studio program. Perform one of the following depending upon Operating System and SQL version installed:
   
   - Go to Start > All Programs > Microsoft SQL Server 2005 > SQL Server Management Studio Express
   - Go to Start > All Programs > Microsoft SQL Server 2008 > SQL Server Management Studio Express
   - Go to Start > All Programs > Microsoft SQL Server 2012 > SQL Server Management Studio Express
   
   
3. Logon using Windows Authentication then click on Connect.
   
4. Expand “Databases” in the left hand pane, right click on “DHS_MAIN,” then select “Delete” from the menu. The “Delete Object” dialog pops up.
   
5. In the “Delete Object” dialog, click OK. After the database files are deleted, the “Delete Object” dialog automatically closes. The files named DHS_MAIN_Data and DHS_MAIN_Log should have been deleted from the following directory (depending upon operating system type): C:\Program Files\Microsoft SQL Server\MSSQL.1\MSSQL\Data (32-bit OS) or C:\Program Files (x86)\Microsoft SQL Server\MSSQL.1\MSSQL\Data (64-bit OS).
   
6. Start all Doors.NET related Windows services. Open the Services window by clicking on Start > Administrative Tools > Services. Scroll down the list of service names. Right-click on any service name beginning with Doors .NET and select Start.
   
   

Attached the Converted Doors.NET Database

1. Copy the new DHS_MAIN_Data and DHS_MAIN_Log files to the appropriate directory (overwriting the existing files): C:\Program Files\Microsoft SQL Server\MSSQL.1\MSSQL\Data (32-bit OS) or C:\Program Files (x86)\Microsoft SQL Server\MSSQL.1\MSSQL\Data (64-bit OS)
   
2. From Studio Express right-click on Databases and select “Attach” from the menu. 
   
3. Click on the Add button and double-click on the DHS_MAIN.mdf file.
   
4. Click “Ok” on the “Attach Database” window and allow it to run.
   
5. On the lower-left of the “Attach Database” window a green progress wheel indicates the progress of the procedure.
   
6. When the procedure is completed, the DHS_MAIN database will now be present under “Databases.”

Transfer the Badging Photos

1. Copy all files within the retrieved Photos folder to the C:\Keri\DoorsNET\Photos folder.
   

Run the Gateway Wizard

1. From the Start menu click >> All Programs > Doors .NET > Gateway Wizard.
   
2. From the logon window select the Keri - PXL Series gateway from the Gateway Selection dropdown list.
   
3. The server IP address and TCP Port value are automatically entered. This assumes the access control hardware and the host computer on which the software is installed are on the same network.
   
4. Enter the default username and password (admin/admin).
   
5. Click the “Connect” button to select the PXL gateway.
   
6. The PXL Gateway now appears in the “Existing Gateways” list on the left. Highlight this gateway and click on the “Next” button.
   
7. On the final screen of the Gateway Wizard check that the Gateway Type is correct then click the “Finish” button.
   
8. You will then be prompted to restart the PXL Gateway service. Select “Yes.” Shortly a confirmation message stating the service has been started appears.
   

Verify the PXL/Entraguard Controllers are Online

1. Login to the Doors.NET software via the Administration Client icon. You should see the icon on the desktop; it is named “Keri Systems Client.”
   
2. Enter the default username and password (admin/admin).
   
3. Click Connect and the Doors.NET program opens.
   
4. From the Setup tab click on the Hardware Setup icon and then go to the All tab. This takes you to the hardware tree where your PXL gateway will appear, along with a “Communications Channels” node, and then your master PXL beneath that.
   
5. Highlight the master controller and verify in its properties that it is showing as online.
   
6. Open the Live Events grid and you should see online messages for all the PXL and/or EntraGuard controllers on the network. If the PXL network fails to come online refer to the troubleshooting section at the end of this document.
   

Auto-Configuration and Initial Update Now you need to auto-configure and update the network

1. With the master PXL/Entraguard highlighted and showing as online, click the Auto-Config button.
   
2. Monitor the messages that appear in the Status Messages grid of the Auto-Config page. You should see “PXL Master is searching for slave controllers.”
   
3. After 2 or 3 minutes all the detected slave controllers will appear in the Available Controllers list. Review the detected controller information then click the Apply button to complete the AutoConfiguration.
   
4. Close down the Auto-Configuration page and return to the Hardware Setup page.
   
5. Double-click the master controller and a list of all controllers on the network appears. To the right of each controller will be an “Update Network” indicator. A full update network is required on each PXL/Entraguard controller to synchronize the hardware configuration with the Doors.NET software.
   
6. Highlight the master PXL controller then click the Update Network icon on the ribbon bar near the top of the screen. In Live Events you will see a message appear stating: “Update Network Started.”
   
7. Wait for the Update Network Completed message to appear a few minutes later and then the system will be fully up and running and converted over to Doors.NET.
   

Troubleshooting

1. If the master controller does not come online then you may need to restart the PXL Gateway windows service. This can be done by selecting the Kiwi bird icon in the bottom right in the Windows Toolbar Tray and clicking the Restart All button.
   
2. Doors.NET will not operate correctly if Doors32 is actively trying to communicate with the controllers. If the primary controller does not come online and the Doors32 software is still open. Click on Operate > Net Disconnect within the Doors32 program. 
   

Detailed Routine: 

1. Stop all Doors.NET Services.
   
2. Run Doors32 > Setup System > SET TIME button to test the connection to the primary controller. If the system connects, then the connection wiring is OK, the primary controller is OK, and PC data communications are OK.
   
3. Disconnect from the primary controller and close Doors32.
   
4. Stop the PXL Gateway Service.
   
5. In the Doors.NET Client GUI, select the primary controller. 
   
6. Change “Connection Control” to “Manual” and SAVE the change.
   
7. Wait at least 60 seconds for the primary controller  to prepare for a new, incoming connection request.
   
8. Start the PXL Gateway Service. 9. In the Doors.NET Client GUI, select PXL/Entraguard Master, right-click, and select “Connect.”
   
9. Watch the “Live Events” to see if the PXL/Entraguard primary comes online.
   
10. If not, in Doors.NET Client GUI, select the primary controller, right-click, and select “Disconnect.”
    
11. Stop the PXL Gateway Service.
    
12. RAM reset the master controller. This forces the primary controller to prepare for a new, incoming connection request.
    
13. Start the PXL Gateway Service.
    
14. In the Doors.NET Client GUI, select the primary controller, right-click, and select “Connect.”
    
15. Call Keri Tech Support if it still will not connect.