Doors.NET and Anti-Virus Software

Doors.NET and Anti-Virus Software

 1.0 Introduction

When installing the Doors.NET software, Keri systems requires you to temporarily disable any anti-virus software that is running on the PC. Failure to do this can cause the software installation to fail. Once the software installation has completed you would then need to add each of the Doors.NET executable (.EXE) files as exceptions. Due to the vast array of different vendors and anti-virus products we cannot provide detailed instructions. This guide is therefore a generic guide that outlines the most important things to be aware of.
Note: You will need to be logged into the host PC with full administrative rights/permissions when installing the Doors.NET software or disabling anti-virus software. If you do not have full admin user permissions you will need to involve the IT department.


2.0 Temporarily Disable the Anti-Virus Software
Typically, you will be able to temporarily disable the anti-virus software via a product icon located on the task bar. One of the options will be to 'Disable the anti-virus software' - or wording to that effect.

Note: There may be multiple components to the anti-virus software that you need to disable. For instance; When using Norton Antivirus, the Auto Protect and Smart Firewall both need to be disabled.

3.0 Install the Doors.NET Software

Once the anti-virus software is disabled you can then install the Doors.NET software.
Installation instructions can be found here.

4.0 Re-Enable the Anti-Virus Software

Once the software has been installed you will be prompted to run the License Manager. You should do this and then follow the steps to install the hardware gateway. If required, you may also need to reboot the PC.

Once the gateway has been setup you can then close down the license manager.

Re-enabling the anti-virus software will typically be the reverse of the steps you took to disable the anti-virus software.

5.0 Add Doors.NET Files as Exceptions

You should now consult the documentation to find out how to add files to your anti-virus software as exceptions. Typically you would open up the main menu of the anti-virus software and look for a link to the anti-virus settings. Within the settings you will then most likely see an option for configuring risks/items to exclude/allow files or folders. Look for an add button and then navigate to the C:\Keri\DoorsNET directory on the host PC. Select the five .EXE files you see highlighted.


Note: You may need to select and add these files individually.


6.0 How to Restore a Doors.NET File that has been quarantined

If one of the Doors.NET application files has accidentally been quarantined you will need to navigate to the quarantine list in the anti-virus software. Typically you would then right-click on the file that has been blacklisted and there would be an option to restore the file or 'allow it as safe' or 'add to the whitelist' - (wording to that effect). Again, if you are unsure, consult the vendor's documentation for how to release a file from quarantine.

6.1 Re-Install the Windows Service

Once you have released the quarantined file you should:

  1. Disable the anti-virus software.

  2. Open the Doors.NET License Manager.  

  3. Confirm the prompt to re-install and restart the service.

  4. Add the .exe file to the anti-virus as an exception (section 5.0).

  5. Re-enable the anti-virus.