Making a Borealis Payment

Making a Borealis Payment

1.0 Introduction

You can claim a hub and add controllers and other hardware to your system, but the hardware will not be functional until the cloud subscription has been paid.

Note: There is no subscription charge for a hub but there's is an additional charge for extra storage blocks for system transactions. By default, one storage block is included with each hub. One storage block will provide you with the last 1 million system transactions... these are the events that appear on the live events screen, such as: controller and reader online messages, access granted and access denied messages, door open and closed, etc.

2.0 Contacting Keri Systems

To apply credit to your account or to make a cloud subscription payment, please call one of the following numbers:
  1. Within the UK and Europe – 0044 (0) 1763 273243, then press option 1.
  2. Within the USA and Rest of the World – 001-408-435-8400, then press option 1.
When contacting Keri Systems to make a payment please provide your system name and registered
e-mail address.

  1. The initial payment must be made via credit card and will be a full annual charge.
  2. A one-time payment can be made for the current subscription period which includes all items currently due payment.
  3. An over-payment can also be made (larger than what is due) to make credit available for future purchases/payments.

3.0 Items that Incur a Charge

  1. Readers and Devices - all readers that will be used on the system will incur a subscription charge. Note: To exclude a reader from your subscription please refer to the following document:
    Excluding a reader from your subscription.

  2. Additional Storage Blocks - Additional storage blocks are required if you wish to retain more than 1 million system transactions. Each storage block will provide you with an additional 1 million transactions.

  3. Advanced Permissions - Advanced Permissions are used when there are multiple sites and you wish to assign different operator roles to each of the sites. For example, a system operator may require full administrator rights to site one but restricted administrative permissions to site 2.

  4. Mobile Credentials - Mobile credentials used with the Switch Tech devices must also be paid for. Mobile credentials incur a one-time payment (not subscription based).


    • Related Articles

    • Borealis FAQs

      1.0 Borealis General Questions What is Borealis? Borealis is Keri Systems’ cloud-based access control system. Borealis gives you complete visibility and control of your system from any computer, tablet or mobile device that has a web browser and an ...

    • Borealis Troubleshooting Guide

      1.0 Borealis System Troubleshooting Cannot view the System - This is most likely caused by the account not being added as a system operator. Once an e-mail has been registered and verified, that e-mail address should then be added as a new system ...

    • Borealis Full Setup Guide

      1.0 Introduction This document aims to guide you step-by-step through setting up a new Borealis system. It explains how to register a new account, create a new system. Add a new site, claim a hub to the site and then add hardware (such as controllers ...

    • Borealis Release Notes - July 2024

      The following document details changes that have been made for the July 2024 release of Borealis. 1.0 Payment and Billing The July release of Borealis includes the Payment and Billing functionality - allowing customers to pay for their Cloud ...

    • Borealis End User License Agreement

       Borealis End User License Agreement