Doors.NET FAQs

Doors.NET FAQs

Doors.NET Software Questions

Where can I download the latest version of the Doors.NET software?

Note: To download the latest version of Doors.NET from the Kerisys.com website you will need to first register an account and then log into the site with your registered e-mail address and password.
  1. Register for an account by going to kerisys.com, click on Member Login, and fill out the form.



  2. You will receive an approval email to create your password.
  3. Once logged in to Kerisys.com click on Software and Downloads.
  4. The Download Area will be displayed on the right.
  5. The latest version of Doors.NET will be at the top of the list. Click on this, then click the DOWNLOAD button.


Is there a Doors.NET installation guide?

Yes, there is a Doors.NET installation guide on this knowledge base. It can be found here:
  1. https://help.kerisys.com/portal/en/kb/articles/doors-net-software-install

What are the host PC requirements for Doors.NET?

The host PC requirements for successfully running the Doors.NET software can be found here:
  1. https://help.kerisys.com/portal/en/kb/articles/pc-requirements

Does Doors.NET Work on Windows 11?

Yes, Windows 11 is the recommended operating system for running the latest version of Doors.NET. Windows 10 Standard and Professional will no longer be supported after October 2025 so Windows 11 is the preferred operating system for new Doors.NET installations.

Note: Customers that use Keri Systems appliance PCs have Windows 10 LTSC installed (Long-Term Service Contract) - this operating system does not need to be upgraded to Windows 11 as it will continue to receive important performance and security updates for several more years.

The following document provides further details:
  1. https://help.kerisys.com/portal/en/kb/articles/windows-10-end-of-support-notification

How Do I Migrate Doors.NET to a Different PC?

Migrating the Doors.NET system requires you to make a backup of the current database and then transfer the backup file onto a memory stick or external drive. Doors.NET must then be installed on the new PC and the installation will install a blank database. This blank database must then be deleted and then replaced with the backup you have on the memory stick/external drive. Once the database backup has been restored you will need to contact Keri Systems' sales team who will increase the activation count on your license so that it can be re-used on the new PC. For full system migration instructions, refer to the following document:

Migrating Doors.NET to a Different PC:
  1. https://help.kerisys.com/portal/en/kb/articles/doors-net-migrating-a-system

How Do I Upgrade My Doors.NET System to Borealis?

Regardless of the controller types you are using you will be able to upgrade to Borealis. Keri Systems conversion team will create your new Borealis system for you and will handle the import of all your cardholders, credentials, access rights and time schedules, all controller, reader and controller and reader settings will also be imported. The procedure is also performed in a way that results in barely any system downtime.

The following document outlines the Doors.NET to Borealis conversion procedure: 
  1. https://help.kerisys.com/portal/en/kb/articles/doors-net-to-borealis-database-conversion-procedure

SQL Did Not Install When Doors.NET Was Installed
The most likely reason why SQL Express would not install when Doors.NET was installed is because Windows did not have all the latest Windows Updates. You should search for 'Updates' via the Windows search field, install all required Windows updates. Once the updates have installed, reboot the host PC and then install SQL Express manually.

When install SQL manually it is important to name the instance ECLIPSE and authentication must be set to mixed mode. The 'sa' password must also be entered exactly as stated in the following document. If the site/facility has an IT department then they should perform this task.

Manually Install SQL Express 2019:
  1. https://help.kerisys.com/portal/en/kb/articles/sql-express-2019-manual-install

Doors.NET is Displaying an Update Network Required Icon

If Doors.NET is displaying an Update Required indicator at the bottom of the admin client. Then this indicates that changes were made while controllers were offline. If the controllers are now online then the controller(s) will need to have an update network.


Any controller that needs a network update will also have the following icon displayed next to it:


Select the controller and then click on the larger version of the icon. It is named: Update Network.



The recent changes that affect this controller will then be sent out. View live events and wait for the Update Network Complete message.


Does Doors.NET Support Multiple Client Connections?

Yes, Doors.NET does support multiple simultaneous client connections. By default, the standard version of Doors.NET comes with one admin client connection. If you wish to have more than one concurrent administrator client connection you will need to speak to Keri Systems inside sales. Additional client connections can be purchased and will be added to your Doors.NET license.
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Doors.NET Cardholder and Credential Questions

How Do I Enroll Credentials Into Doors.NET?

There are a few different options available for enrolling new credentials into Doors.NET. The following documents explain each method:
  1. Manually Enroll Cardholders in Doors.NET: 
    https://help.kerisys.com/portal/en/kb/articles/cardholder-enrollment-manual-enrollment

  2. Presentation Enroll Cardholders in Doors.NET: 
    https://help.kerisys.com/portal/en/kb/articles/dnet-presentation-enrollment

  3. Block Enroll Credentials in Doors.NET: 
    https://help.kerisys.com/portal/en/kb/articles/dnet-block-enrollment

  4. Live Events Enrollment: 
    https://help.kerisys.com/portal/en/kb/articles/dnet-live-events-enrollment

  5. USB Reader Enrollment: 
    https://help.kerisys.com/portal/en/kb/articles/dnet-usb-enrollment


How Do I Assign Access Groups to Cardholders?

  1. The following document explains how to assign access groups to cardholders: https://help.kerisys.com/portal/en/kb/articles/assign-an-access-group-to-a-cardholder


Hardware Questions

How Do I Add a PXL Controller?

The following document explains how to add a PXL-500 controller to Doors.NET:
  1. PXL Controller Setup: https://help.kerisys.com/portal/en/kb/articles/setup-a-pxl-500-controller

How Do I Add an Entraguard Controller?

The following document explains how to add an Entraguard controller to Doors.NET:
  1. Entraguard Controller Setup: https://help.kerisys.com/portal/en/kb/articles/eg-setup-dnet

How Do I Add a Standard NXT Controller?

The following document explains how to add a Standard NXT controller to Doors.NET:
  1. Standard NXT Controller Setup: https://help.kerisys.com/portal/en/kb/articles/setup-an-nxt-controller

How Do I Add an NXT-MSC Controller?

The following document explains how to add an NXT-MSC controller to Doors.NET:
  1. NXT-MSC Controller Setup: https://help.kerisys.com/portal/en/kb/articles/nxt-msc-setup-dnet

How Do I Add True Mercury Controllers to Doors.NET?

The following sections of the knowledge base explain how to add each of the Mercury Controllers supported by Doors.NET (EP, LP and MP series)

Mercury EP Series Controller Setup Guides
  1. https://help.kerisys.com/portal/en/kb/doors-net/hardware-setup/authentic-mercury-controller-setup/ep-controller-setup

Mercury LP Series Controller Setup Guides
  1. https://help.kerisys.com/portal/en/kb/doors-net/hardware-setup/authentic-mercury-controller-setup/lp-controller-setup

Mercury MP Series Controller Setup Guides
  1. https://help.kerisys.com/portal/en/kb/doors-net/hardware-setup/authentic-mercury-controller-setup/mp-controller-setup

How Do I Add an NXT 4x4 Module?

The following document explains how to add an NXT 4x4 module to Doors.NET:
  1. NXT 4x4 Module Setup:  https://help.kerisys.com/portal/en/kb/articles/nxt-4x4-module-setup